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Hello,

As can be seen through tickets #3087607 and #3087599, I cannot do anything sensible on my main account nletwory (dio), since the failure of the server.

It has been over 2,5 days now that I notified your support team about this, and nothing has been done - not even a message about any potential actions.

I really do need my sites back - in the very least the permissions so that I can actually use my sites again. Put up some temporary pages to notify my visitors about what has happened and what they can expect in the future.

I just now tried, this is what I get in my home directory:

nletwory@dio:~$ touch help
touch: cannot touch `help': Permission denied
nletwory@dio:~$ date
Wed May 6 14:10:25 PDT 2009

Indeed, about everything is root.root in there.

As you may recall (through support history), I had already a unfortunate accident with the ps mysql server I have added to my account. Apparently there backups were not properly configured. I expected you to have ensured proper backup for that from then on. Maybe I assumed wrongly that you would've checked backups for the entire account as well, but I guess that was my mistake - at least another misconfiguration that has resulted in proper nullage of quite some material.

I hope to hear (very) soon from you, preferably with news about prompt actions that allow me to use your service again as intended.

I understand that the debacle may have resulted in hugely increased workload on your side, but I find it out of the order that urgent support requests go without any human interaction for so long.

Thank you for reading.

(Very) Carefully optimistic,

/Nathan Letwory
  1. Hello,
  2.  
  3. As can be seen through tickets #3087607 and #3087599, I cannot do anything sensible on my main account nletwory (dio), since the failure of the server.
  4.  
  5. It has been over 2,5 days now that I notified your support team about this, and nothing has been done - not even a message about any potential actions.
  6.  
  7. I really do need my sites back - in the very least the permissions so that I can actually use my sites again. Put up some temporary pages to notify my visitors about what has happened and what they can expect in the future.
  8.  
  9. I just now tried, this is what I get in my home directory:
  10.  
  11. nletwory@dio:~$ touch help
  12. touch: cannot touch `help': Permission denied
  13. nletwory@dio:~$ date
  14. Wed May 6 14:10:25 PDT 2009
  15.  
  16. Indeed, about everything is root.root in there.
  17.  
  18. As you may recall (through support history), I had already a unfortunate accident with the ps mysql server I have added to my account. Apparently there backups were not properly configured. I expected you to have ensured proper backup for that from then on. Maybe I assumed wrongly that you would've checked backups for the entire account as well, but I guess that was my mistake - at least another misconfiguration that has resulted in proper nullage of quite some material.
  19.  
  20. I hope to hear (very) soon from you, preferably with news about prompt actions that allow me to use your service again as intended.
  21.  
  22. I understand that the debacle may have resulted in hugely increased workload on your side, but I find it out of the order that urgent support requests go without any human interaction for so long.
  23.  
  24. Thank you for reading.
  25.  
  26. (Very) Carefully optimistic,
  27.  
  28. /Nathan Letwory
go to heaven